We are hiring a Customer Service Coordinator to join our team to manage large amounts of incoming phone calls from customers, addressing their queries, processing their service parts orders, and warranty claims.
To do well in this role you need to be able to remain professional, positive, calm, and empathetic when customers are frustrated. You are expected to build sustainable relationships and trust with customer accounts through open and interactive communication. You will need to be able to identify and assess customers’ needs to achieve satisfaction, and provide customers accurate, valid, and complete information by using the right methods/tools. The successful candidate will also need to have the ability to generate sales leads.
High school diploma or GED.
5+ years of customer service experience, preferably in a related field.
Proficient computer skills, including proficiency with MS Office suites.
Familiarity with CRM systems and practices.
Excellent phone etiquette.
Mechanical Aptitude and ability to research parts availability through manuals.
Outstanding communication skills, both verbal and written.
Ability to multi-task, prioritize, and manage time effectively.
Strong people skills are mandatory!